Resort and Casino Management Case Study Example | Topics and Well Written Essays - 750 words

repeat and Casino Management - Case Study ExampleSun metropolis Casino Resort is a big casino and entertainment resort thats locate in the northern province of sulfur Africa. Its niche is that it is a resort that attracts people who like going to casinos along with enjoying adventurous trips and great scenic beauty. It is a part of the Sun City chain of hotels that have four different hotels with different themes and attractions. It is located next to the Pilanesberg National Park and is surrounded by natural vegetation and an old inactive volcano. The hotel analyzable has 2 casinos that provide the visitors the Vegas atmosphere and entertainment. It has 4 luxury hotels that include the fabled Palace of the Lost City, Cascades, principal(prenominal) Hotel and Cabana. The casinos are situated within the complex and are open throughout the year. There are hundreds of slots machines and any the basic and popular table games such(prenominal) as stud poker, Texas Holdem, blackjack, American roulette and Punto Banco.Apart from its primary(prenominal) attraction, it caters to many other common management characteristics that make it appealing to people. It provides sporting facilities that allow the visitors to play their ducky sports and games. It has a world famous Golf course which hosts home of the Sun City Million sawbuck Challenge which is an extravagant event and the main attraction for international professional tour calendar all year.Big singing celebrities such as Queen, Black Sabbath, Frank Sinatra and Bryan Adams have performed concerts at the Sun City tops(p) Bowl venue. This is very important for any resort as one of its management functions is to provide customers unique(p) experiences and events that would make their trip memorable and create goodwill for the resort as well. As the services blood is all about making the customer happy, Sun City Resortprovides many facilities and rewards for its customers. As Sun City is global and is a pa rt of the Sun International hotel and casino group the guests are eligible for rewards such as the Most Valued Guest program. This program has four different categories which are termed as maroon, silver, capital and platinum. these categories are decided by the no. of loyalty points you have earned as a guest of the Sun